Shipping Policy

Kuru Store – Established in 2018 – a global kawaii brand dedicated to bringing you trendy and cute Asian-inspired clothing, accessories, plushies, cosplay, anime, K-fashion, and Japanese streetwear.

What currency are the prices quoted in?

All prices are quoted in USD. If you are shopping from outside the United States, your bank may apply a currency conversion.

How much is shipping?

• Free Tracked Worldwide Shipping: We offer FREE standard shipping on all orders. There are no shipping fees at checkout.

How long does shipping take?

Orders are shipped from our domestic and international fulfillment centers. We work with multiple warehouses to deliver your order as quickly as possible.

• Processing: Orders are processed within 1–3 business days. During peak periods, processing may take slightly longer.

• Delivery: Once your order has been processed, please allow approximately 7–25 business days for delivery depending on your location and the product.

• USA: 7–15 business days (USPS tracked)
• UK & Western Europe: 8–20 business days (tracked)
• Canada: 10–25 business days (tracked)
• Asia, Australia & New Zealand: 8–20 business days (tracked)

Order Confirmation & Tracking
Once you place an order, you will receive a confirmation email followed by a shipping email containing your tracking number.

You can track your package anytime at https://parcelsapp.com/en. Tracking may take 2–5 days to update after shipment.

What is your refund policy?

In accordance with our buyer protection and refund policy, we will issue a replacement or refund if your item is not delivered or arrives damaged.

How do I track my items with my country’s courier?

We provide international and last-mile tracking numbers. Once your package arrives in your country, you can track it through your local postal service such as USPS, Royal Mail, Canada Post, or Australia Post.

Where do you ship to?

We ship worldwide, including the USA, Canada, UK, Germany, France, Italy, Netherlands, Australia, most of Europe, Southeast Asia, UAE, and Saudi Arabia.

Do I have to pay customs or VAT?

For most destinations, there are no additional charges. EU VAT is handled through our logistics partners when applicable. In rare cases, local customs may request a small fee, which is outside our control.

Does each item come with tracking?

Yes — every order includes a tracking number so you can monitor your shipment in real time.

How long does it take to receive a tracking number?

Tracking numbers are usually issued within 2–5 business days. For clothing items, this may take up to 7 days due to preparation.

Why did my order arrive in multiple packages?

Some items ship from different warehouses so that we can deliver them faster. This means you may receive multiple packages at no extra cost.

Packaging & Care

To keep prices affordable and reduce waste, items are shipped in simple protective packaging. Every order is carefully packed to ensure it arrives clean and safe.

Can I cancel or amend my order?

Orders are processed quickly, so cancellations may not always be possible. If you need to make a change, please contact us as soon as possible.

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, and most debit and credit cards. All payments are fully encrypted and secure.

How do I get in touch?

If you need help, contact us at contact@ku