Shipping Policy

Shipping Policy

Kuru Store – Established in 2018 – Kawaii Asian fashion items dedicated to selling trendy and cute clothings & accessories featuring aesthetic, fairy-kei, gothic, pastel, pastel goth, lolita, cosplay, anime, larm, kpop & japanese fashions!

What currency are the prices quoted in?

All prices are quoted in USD. Please note that if you are not based in the US, your bank may do a currency conversion for your purchase.

How long does shipping take?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can!

  • Processing: Our products are typically processed within 1–3 business days. However, during peak times like holidays, processing may take a bit longer. For faster service, we offer Priority Processing for a small additional fee!

  • Delivering: Once your order is processed, please allow approximately 8 to 45 days for delivery depending on the product, destination and customs. Please keep in mind that these are only estimates due to the high demand for our products. Below are shipping estimates for each region:

  • USA: Orders are delivered by USPS, with estimated delivery between 8–25 days.
  • UK, Germany, France, Italy, Ireland, Spain, Poland, and other Western Europe: 15–30 days (tracked international shipping).
  • Canada: 20–35 days (tracked international shipping). Please note: Canada Post is currently experiencing delays, so delivery times may be longer.
  • Asia, Australia, New Zealand: 15–25 days (tracked international shipping).
  • Country-Specific Shipping Details:
    • Shipments to the USA are handled by USPS.
  • Orders to the UK and Canada are managed by Royal Mail and Canada Post, respectively.
  • Deliveries to France are handled by La Poste, and to Australia by Australian Post.

Order Confirmation and Tracking
When you place an order, you’ll receive a confirmation email followed by an email with your tracking ID. You can use this ID to monitor your order’s progress in real time as it moves through the delivery network.

Thank you for your patience and understanding during these extended delivery times.

*When you place an order with us, you will receive an email confirming your purchase and another email with the tracking ID for you to track your order in real time as it speeds through the delivery network.

How would I receive the tracking numbers?

You can view your tracking number in your PayPal account. Then you can track your order on https://parcelsapp.com/en

Please note that it takes around 5-7 days for the tracking to be updated and displayed from the order date.

What is your refund policy?

In accordance with our buyer protection and refund policy, we will issue a refund if you don’t receive your item after 60 days from your purchase. If your item arrives damaged due to delivery handling, we will replace the damaged item with no extra costs on your part. Please read more at returns page.

How do I track my items with my country’s local delivery courier?

We provide an international tracking number and local last mile tracking number if you wish to track your item with your country’s local postal service to see estimated delivery dates once your item has arrived in your country.

Please use your last mile tracking number (click on the tracking link sent to your email and retrieve your last mile tracking number) if you wish to track your package with your country’s local postal service (e.g., USPS, Canada Post, Australia Post) Enter your last mile tracking number in your country’s local delivery tracking service to see the status of your item. Please allow a few days for your last mile tracking number to be generated – in most cases, the last mile tracking number will start to show an estimated delivery date once your item is in transit within your country.

Where do you ship to?

We ship to most countries worldwide including USA, Canada, UK, Germany, France, Italy, Netherlands, Australia, most of the European countries, most of Southeast Asia, United Arab Emirates and Kingdom of Saudi Arabia.

Do I have to pay for custom fees or VAT? (only applicable for EU customers)

In view of the new EU VAT regulations that came into force on 1 July 2021, Kawaii Therapy will be temporarily absorbing the VAT costs for shipments to the EU while we implement new measures to collect VAT from our customers. Currently, we are paying VAT through our logistics company IOSS number and this will be displayed on incoming packages to the EU (excluding the UK). As such, customers shipping to the EU should have their packages clearing customs without the need for additional VAT payment, as we will be absorbing VAT on their behalf.

With that said, customers will still remain responsible for any additional VAT payments in the event that this is requested by the custom authorities for any reason. Please note that we may eventually decide to pass on VAT charges to EU customers in the future, although there are no plans to do so at this time.

Shipments to US, UK, Canada and Asia are not affected by these regulations and will be delivered as per normal.

Does each item come with a tracking number?

Yes, you will receive a tracking number when we ship out your items for you to track your item in real time via PayPal. This tracking number may also be used to track your order with your local mail delivery service (i.e., USPS, Royal Mail) depending on your country and location.

How long does it take to receive a tracking number?

It takes approximately 2-5 business days to receive a tracking number for your item. Please note that it may take up to 7 days to receive your tracking number for clothing items, as we will have to tailor the item according to your size selection before shipping them out.

Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

How do I track my order using my tracking number?

To track your order in real time, just click on the tracking number sent to your email to see the delivery status of your order. You can also track your order on https://parcelsapp.com/en

How would I receive the tracking numbers?

You can view your tracking number in your PayPal account. Then you can track your order on https://parcelsapp.com/en

Can I cancel or amend my order after payment?

Please note that we generally do not allow order cancellations after payment has been made. You may however request a change in item after placing your order (e.g., if you wanted a pink phone case instead of a white one). Please contact our customer service immediately using the contact us page before we ship out your items.

What kinds of payment do you accept?

We accept PayPal, Mastercard, Visa, American Express and most credit cards. All payments are safe and secured by encryption, and your card details will not be stored.

How do I get in touch?

If you need any help with your order, feel free to contact us with your order number or reach out to us at contact@kurustore.com

Our full Terms & Conditions are available here.