Refund & Return Policy

At Kuru Store, we aim to ensure customer satisfaction. If you experience any issues with your order, please review the policy below.

Refunds

• If your item is not delivered within 60 days from the date of purchase, you are eligible for a full refund.
• If your item arrives damaged or defective, we will offer a replacement or full refund at no additional cost.

Returns

• If you receive the wrong item, you may request a return or exchange.
• Items must be unused, in original condition, and in original packaging.
• Customer may request a return within 14 days after delivery.
• Proof of purchase (order confirmation or receipt) is required.
• Please do not send items back without contacting us first.

Partial Refunds (if applicable)

• Items returned in a condition different from how they were received
• Items with missing parts not due to our error

Return Shipping

• Customers are responsible for return shipping costs unless the issue is due to our error (wrong or damaged item).
• We recommend using a trackable shipping service for returns.

Refund Processing

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed to your original payment method.
• Please allow several business days for the refund to appear, depending on your bank or payment provider.

Late or Missing Refunds

• If you haven’t received your refund, please check your bank account first.
• Then contact your credit card provider, as processing times may vary.
• If the issue persists, contact us for assistance.

Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• To request an exchange, please contact us via email.

Contact Us

If you have any questions about refunds or returns, please contact us:

Email: contact@kurustore.com

Phone (SMS Only): +1 786 840 0710

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